Return & Refund Policy

Return & Refund Policy

Return Eligibility and Conditions

At My Store, you have 30 days from the purchase date to return full-priced items. To qualify for a return, items must be unused, unwashed, and returned in their original packaging with all tags attached. If the product shows signs of use beyond trying it on, we cannot accept the return.

Note: Only full-priced merchandise is eligible for returns. Items purchased on sale, during promotional events, or from sale collections are final sale and cannot be returned or exchanged.

How to Start a Return

  1. Contact My Store through our contact page to initiate your return. Please do not send items back without prior approval.
  2. Once authorized, you may ship the item back to us or bring it to a My Store physical location if convenient.
  3. After we receive and inspect your returned item to confirm it meets our condition requirements, we will process your refund.

Return Shipping and Fees

  • You are responsible for return shipping costs unless the item you received is defective, damaged, or incorrect.
  • Returns sent by mail are subject to a $4.95 restocking fee, which will be deducted from your refund.
  • Returns made in our physical stores, exchanges, and returns processed as store credit do not incur a restocking fee.
  • Returning your item in-store can help you avoid the restocking fee and typically speeds up your return resolution.

Refund Processing Time

Refunds are issued to your original payment method. After we receive and inspect your returned merchandise, refunds usually take between 5-10 business days to appear in your account.

Price Adjustment Policy

If an item you purchased goes on sale within 7 days after your purchase date, My Store offers a one-time price adjustment refund for the difference. This adjustment will be credited back to your original payment method.

Order Cancellation

You may cancel your order within 24 hours of purchase. Please contact My Store promptly via the contact page to request cancellation.

Contact Us

For any returns, exchanges, cancellations, or questions about our policies, please reach out to us at felixxuqah@gmail.com or use our contact page. We are happy to assist you.